App Support
OnDuty Mobile App - Help & Support
Welcome to the OnDuty mobile app support page. We're here to help you get the most out of the OnDuty app for security workforce management. If you have questions, issues, or need assistance, please don't hesitate to reach out.
Contact Us
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (CET). We typically respond to inquiries within 24 hours during business days.
Frequently Asked Questions
How do I log in to the app?
Open the OnDuty app and enter your credentials provided by your employer. If you haven't received login credentials, please contact your company administrator.
How do I check in for my shift?
When you arrive at your duty location, open the app and tap the 'Check In' button. The app will verify your location via GPS to confirm your presence.
The app is not loading or crashing. What should I do?
First, ensure you have a stable internet connection. Try closing and reopening the app. If the issue persists, try updating to the latest version from the App Store or Google Play. If problems continue, contact support.
How do I report an incident?
Tap the 'Report Incident' button in the app, fill in the details, add photos if needed, and submit. Your report will be sent to your supervisor immediately.
How do I update my profile or change my password?
Go to Settings in the app menu. From there you can update your profile information. For password changes, please contact your company administrator.
About the OnDuty App
The OnDuty mobile app is designed for security professionals to manage their daily operations efficiently. Key features include:
- GPS-based check-in and check-out
- Real-time shift schedules and notifications
- Incident reporting with photo documentation
- Direct communication with headquarters
ON DUTY AI Solutions GmbH
Werdertorgasse 15/9, 1010 Wien, Austria
Commercial Register: FN 627174 f
VAT ID: ATU80379117
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